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Technology Support
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 MP3&Mp4 Player FAQ |
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 Q:How Do I Convert My CD's And Other Downloaded Music To MP3 Format? |
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 A: |
Before you can download music to your player, it must be converted to a recognizable format such as MP3 or WMA.
If you want to convert songs from your CDs into MP3 files, you can use ripper and encoder software. A ripper copies a song's file from the CD onto your hard disk. The encoder compresses the song into the MP3 format. You can use the CD Ripper software that came with your MP3 player or opt to use other ripping and encoding software.
You can also use Window's Media Player 10 to rip CD's. For more information, please visit Microsoft.com
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| Q:Disconnecting The USB Cable |
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| A: |
After completing the file transmission, you must disconnect the cable in the following way:
1. Double-click on the green arrow in the taskbar on the bottom right corner of the window.
2. Select the USB device, and then press the [Stop] button.
3. You will get a message indicating it is now safe to remove USB device. (Remove the USB cable)
Note: The green arrow is not displayed on the Task Bar in Windows 98 system. If "READY" message is shown in Display window, please disconnect the USB cable.
If your device is in MTP mode, there will be no green arrow in the Task Bar as it's not necessary to safely remove the device when in MTP Mode.
Warning: Removal of the USB device without following the above instructions will result in damage to the flash memory. Please follow these instructions every time you remove the device from your computer.
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| Q:How Can I Delete All My Files? |
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| A: |
The easiest way to delete all of your files is by formatting the MP3 Player. Please note that once you format the MP3 Player, you cannot recover any of those files.
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| Q:Why Is My Player Not Formatting To Its Full Capacity? |
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| A: |
It is formatting to its full capacity, but a certain amount of memory is allocated for firmware and file structure. Consequently, you have almost all of your player's capacity available to store your tracks, except for that part allocated to firmware and file structure.
Warning: This cannot be changed. Attempting to change the amount of memory allocated to firmware and file structure causes firmware damage which is not covered under warranty.
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| Q:Transferring Music From Your MP3 Player To Your Computer |
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| A: |
Most licenses allow you to transfer your music to 2 additional computers. To back up music, you will need to make copies of both the song files and license files and transfer these to the new computer.
1. Copy and transfer song files:
Copy song file(s) and transfer (via email, on CD or through a shared network) to a designated music folder on another computer
2. Back up license files:
Go to the Tools menu on Windows Media Player and click on License Management.
Choose the location to store the license backup files.
Click the "Back Up Now" button to save all your license files to this location.
3. View license files:
License files are hidden by default until you change your folder viewing options. You must show hidden license files in order to transfer them to another computer.
Open the file where you placed your license backup files.
Go to the Tools menu and click Folder Options.
Select the View tab and click "Show hidden files and folders."
Click "OK."
4. Transfer licenses to a different computer:
Copy your license backup files. (Look for filenames drmv1key.bak, drmv1lic.bak, drmv2key.bak, drmv2lic.bak.)
Transfer all license files (via email, on CD or through a shared network) to a designated music folder on the new computer.
5. Restore licenses:
You must restore the licenses on the new computer before you can play the songs.
Go to the Tools menu on Windows Media Player and click on License Management.
Point to the location where you saved the license files on the new computer.
Click "Restore Now" to allow Windows Media Player to access the licenses on the new computer.
Open the song to play it.
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| Q:How Do I Format My MP3 Player? |
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| A: |
Formatting your MP3 Player will delete all of the files on the unit and free up all available memory. Once formatted, you cannot retrieve the files that were deleted.
1. Connect the MP3 player to the PC with the provided USB cable.
2. Select the removable disk icon in 'My computer' and click the right mouse button to select [Format].
3. Press the [Start] button.
All saved files will be formatted.
You can change the name of removable disk by selecting [Volume label].
Notice:
If you format yepp in the PC without installing the provided program, it may not read the data.
Care must be taken as formatted files cannot be recovered.
By formatting, all previously preset menus will be initialized. |
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| USB Skype Phone FAQ |
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| Q:How can I make a test call? |
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| A: |
You can test your Skype audio setup with the Echo123 service. Make a Skype call to user id: "Echo123".
You can also test receiving a call by sending message: “callme”(without the quotes) in a chat with echo123. The echo123 service will call you back and let you leave a message which will be played back to you. |
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| Q:Why do I hear all of my computer sounds on the USB phone instead of the PC's speakers? |
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| A: |
Solution: Click Windows Start --> Settings --> Control Panel. Select Sounds and Audio Devices. Click the Audio tab and select your sound card as the default device for Sound playback. Click the Voice tab and select USB Audio Device as the default device for Voice playback |
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| Q:How do I dial another Skype user from the USB phone? |
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| A: |
First, you will need to have a list of contacts in Skype. In the Skype application, click "Add a contact" and follow the on-screen instructions to create a contact list. After you have created a contact list:
Press the left arrow button on the phone to open Skype.
Scroll through your contacts using the up and down arrow buttons on the phone.
Select the contact you want to call and press the SEND button on the phone.
Press the END button on the phone to end the call.
You can also dial a Skype to Skype call using speed dial:
In the Skype application, assign a speed-dial shortcut to a Skype contact. When you want to call this contact, enter the speed dial code on the phone and press the SEND button.
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| Q:How do I use a USB phone and my computer's speakers at the same time? |
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| A: |
Click Windows Start --> Control Panel --> Sounds and Audio Devices. Click the
Audio tab and select your sound card as the default device for Sound playback. Click the Voice tab and select USB Audio Device as the default device for Voice playback. Next, in the Skype application, click Tools menu --> Options --> Sound Devices Make sure "USB Audio Device" is selected for both Audio In and Audio Out.
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| Q:How do I dial a regular phone number (SkypeOut) from a USB phone? |
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| A: |
From the USB phone's keypad, dial 00 + country code + area code + phone number, then press the SEND to place the call. A valid number in the United States, for example, would be:
00 1 310 555 1212, then press SEND button.
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| Q:Do I need to use the keyboard and mouse to make a Skype internet phone call? |
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No, Actions of dialling on phone are simulated as the action of keyboard and mouse by IPMate setup software, so IPMate can control internet phone software without any operation on keyboard or mouse.
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| © Copyright By ShenZhen GoldenSkyPower Technology Co., Ltd. |
| Email:sales@goldenskypower.com Tel:+86-0755-83745235 Fax:+86-755-83749294 |
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